Customer Testimonials

I am pleased to share with you the thank-you letters and testimonials I've received from some of my clients who were gracious enough to take the time to write and allow me to post their letters on my website. I promise you'll find your experience in dealing with LoanMax as easy and enjoyable as these people below!



Dear Wayne,

Thank you for the exceptional service you provided us refinancing our mortgage.

I was impressed at every stage of the transaction - From the FedExed documents to the lawyer who came to the house and walked us through the actual paperwork.

It was truly a pleasure doing business with you and all your professional colleagues. You have a great team in place.

Do not hesitate to call if ever you come to Cape Ann.

Best regards,
L. Johnson



Now that we are finally settled in, I wanted to take the time to say thanks. Going through my busy season, and with a new baby on the way the last thing that I expected to be effortless was the purchase of our new house. The transfer of information back and forth was so quick, and you were always there to answer any questions that we had. We truly appreciate the fantastic service, and will be sure to use and recommend
LoanMax in the future. Thanks again.

Ralph and Jennifer


Dear Wayne,

It was a real pleasure working with you on our mortgage. Thank you so much for your help, your honesty and your follow though.

Heather and Arthur


Dear Wayne:

I want tot thank you for all your guidance and assistance during the home buying process. Your rates were the best, and you helped to make everything go smoothly and were always available to help me understand what was happening and what needed to be done at each step. I've recommended LoanMax to friends and associates as the first place to go when buying a house.

Thanks Again,



I would like to thank you for all your work in getting our house re-financed. I don't normally write thank you letters, however you went the extra mile to get what I was looking for in my new mortgage. I talked with several mortgage brokers and you were the best and easiest to work with. The whole process went smooth and I have recommended you to several friends and relatives. Keep up the excellent work !!!

We had our closing a few weeks ago with the law office you picked, they were very helpful and went over every item that needed to be signed. Jenny from their office was a delight to work with.

Thanks again, I will be calling you again if I ever desire to re-finance !!!!




A quick note of thanks. I didn't think refinancing a house could be this easy. The entire process was painless. The initial application over the phone was easy and FedEx-ing documents was a big win (I had nightmares of FAXing page after page of documents like our original purchase!).

All the way through appraisal and closing the process was stress free (and with a new baby arriving in the middle of the process, anything that kept life easy was welcome!)

Of course I should mention the fantastic rate we got, easily 1/8 to 1/4 point better than anything else I could find.

Thanks again, I will recommend your service to others.

Rich and Leela



With all my work I didn't get a chance to thank you for all you help in closing our most recent mortgage deal.

Both my wife and I were very impressed with your professionalism and informative style of doing business. I have only positive things to say about your services to my friends and colleagues.

Thank you once again,


Dear Wayne,

Finally got a few minutes to sit down and write you a quick note to let you know how much we appreciate all that you've done for us. Buying a house is one of the most stressful things and without the right people helping you it can be a nightmare!

Luckily we got two great people like you who helped keep everything under control, even though we may have seemed "out of control" at times. HA HA!

We're finally settled in and we're very happy here. I;I'll be sure to send any business prospects your way.

Thanks again!
Jill and Mike



Maria and I can not thank you enough. Having never bought a house before, we were real nervous getting into it. We still can't believe how easy you made it for us. You truly were there for us 7 days a week. You were 100 times more helpful to us than any of the lawyers!

Thanks again and Happy New Year!
Dan and Maria




Barbara and I just wanted to say THANK YOU very much. When we knew that we were coming home and were going to be buying a house, the nightmares started.

How were we going to line up finances from Iceland? How do we find THE BEST RATE from Iceland? How do we handle all the paper work from Iceland? How do we do anything from Iceland? THE ANSWER...LoanMax - You did it all! I could not have hoped for any better service than you provided.

When we are in the market again, you will hear from us. If any prospective customers need proof of what and how you do, please give them my email.

Once again, Thank you.
Duke and Barbara



I just wanted to say thank you for all your help throughout our home buying process.

Everything went really smooth at the closing. We really appreciate ALL your help and efforts. It's been a real pleasure working with you.

Take care,

Jeannette and Tristan



Hello, Wayne,

This is Bo. We closed on our FIRST house last Friday. Thanks to you, everything went smoothly. After a crazy week of changing addresses, getting electricity, phone, cable,... services, and packing of course, we are finally moving in tomorrow.

I just want to express our gratitude and thank you for the job well done. If in the future any of our friends ever need a mortgage, you are our recommendation.

Bo Zhang & Min



Dear Wayne,

Gail and I just wanted to say thank-you for the most pleasant financing experience we ever had! Monique (the closing attorney) was very easy to work with and so sweet to come to the house. You certainly provide the service you advertise and more. We have already recommended you to a number of friends and family. We would love to meet you in person if you're ever in the Rocky Neck area. Just ask for Betty's house!!

J. Higgins


Dear Wayne:

I had never purchased anything off the Internet and I still cannot believe that my first purchase was a mortgage!

It started with a visit to your website. I saw your rates and couldn't believe them, 1/4 point less than the competition! I had tons of questions, so I emailed. A response back the same day.

Internet, email, and the rates were great, but your knowledge and no pressure style made the sale. My pre-filled application was at my house the next day and the following week my house was appraised. Closing went great and today I am saving almost $700 a month.

I can not recommend you enough. Thanks for the great service.


Gloucester MA


LoanMax proved to be both professional and thorough. Not only did LoanMax have the best rates in the state, Lisa and I were approved for our loan in less than a week. One of the most important things to us in buying our first house was to feel informed. Wayne Bates at LoanMax took the time to explain every detail about the application and closing costs and any time that we had a question we could reach him by phone, e-mail or beeper and he would respond almost instantaneously.

We felt like LoanMax was on our side. There were no surprises and our closing went without a flaw. 40 minutes and we were out the door. We would recommend LoanMax to anyone who is buying a house.

Brian and Lisa


We found LoanMax while surfing the Web for mortgage information. We were very impressed with the site: friendly yet informative and the quoted rates were great. We were impressed by Wayne's credentials and even liked the fact that LoanMax is in our neck of the woods.

It turned out that the location of LoanMax didn't matter one bit. Everything was so easy that my wife and I never left the house for a refinance related activity until the closing! Wayne took the entire application over the phone and had the papers at our house the next day. I'm a bit of a pessimist and kept waiting for some problem to occur but it never did. Even LoanMax's other agents (appraisal and closing) were great.

Wayne was much more personable than anyone else we've ever dealt with in this business. He amazed my wife by greeting her with "Hi Lori" when she answered the phone (even though he had only talked to me prior that time). Wayne was very accessible. If I did miss him, it never took long for him to return my call or email.

We went with a no points/no closing costs loan. We are glad we did because the process was so easy we'll do it again if rates drop at all.

Curtis and Lori



Hi Wayne,

Just wanted to drop a quick line and say thanks for your help on closing on our house so quickly. We certainly appreciate it and will recommend your services to any one we know looking for a mortgage. Loan Max along with Palmisano and Sweeney made this transaction very comfortable for us.

Thanks again,

John and Becky



Dear Wayne,

Rose and I want to thank you for the excellent service you gave us during our recent refinancing effort.

We've been through a number of these deals over the years, none of which was handled with the level of expertise, and personal attention shown by you and your people; you made it a real pleasure! We also agreed that Mary Campbell ran the best closing we ever attended.

You can rest assured that we will recommend LoanMax to our friends, and be back to see you as soon as the rates make it profitable again to refinance.

Very truly yours,




Dear Mr. Bates,

I just wanted to write and thank you for the wonderful service we received during the re-mortgaging of our home.

Thanks to the efficient and courteous work by you and your staff, our loan and subsequent closing went through quickly and very easily. I will be sure to recommend LoanMax to any of my friends in the future.

Keep up the good work!




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